IT Support Specialist

Are you an 2^nd level IT Support Specialist, fluent in Mandarin and eager to consider a new project ?
How about a project at a Security Operations Center in Amsterdam?

General information
Start date:                                                       Asap
Duration:                                                         2 months, with rolling extensions
No. of working hours:                                  32-40 hours per week
Location:                                                          Fully onsite in Amsterdam office
Contract type:                                                Payroll
* You need to live in NL at time of application

About our Team
We are looking for a Mandarin-speaking IT Support Specialist to provide on-site IT support at our client's Security Operations Center (SOC) in Amsterdam. The end-users at the site are predominantly Mandarin-speaking technical staff, and the role requires close hands-on collaboration with them on day-to-day IT needs.
This is a pilot assignment as part of a planned 50-person European IT operations build-out for the same client over the next 12–18 months. Strong performance will lead to ongoing opportunities.

Key responsibilities

• Provide 2nd-level IT support to SOC staff at the client site.
• Install, configure, and troubleshoot office productivity software (Microsoft Office 365, Adobe, collaboration tools, VPN clients, security agents).
• Support business application software — issue diagnosis, user-side configuration, escalation handling, and coordination with the application vendors when needed.
• Provide database-side support — query execution, basic administration, data extraction, and assistance with database-related incidents.
• Log, track, and resolve incidents through the client's ticketing system, following ITIL service management practices.
• Coordinate with central IT teams and external vendors for escalations.
• Maintain accurate documentation of issues, resolutions, and configurations.
• Operate professionally in a security-sensitive environment, with appropriate handling of confidential data and access permissions.

Required skills and experience

• Minimum 3 years of IT support experience in an enterprise environment.
• Fluent / native Mandarin Chinese and business-level English.
• Strong Microsoft Windows administration and Office 365 support skills.
• Working knowledge of SQL databases (MS SQL Server, MySQL, or Oracle).
• Experience with ticketing systems (ServiceNow, TopDesk, Jira Service Management, or equivalent).
• Familiarity with ITIL service management framework (Foundation level or above).
• Ability to work independently, follow structured processes, and prioritize effectively.
• Professional demeanor suited to working at a client's Security Operations Center.

Preferred (nice to have)

• Previous experience supporting Chinese-headquartered enterprises in Europe.
• Previous experience working in a SOC or similar security-oriented IT environment.
• Bachelor's degree in IT, Computer Science, or equivalent.
• Dutch language skills (not required).

Does this role spark your interest? Then please provide me with your most recent resume and contact details, so that we can discuss this vacancy in more detail by phone!