Technical Service Desk Employee

Date Posted

May 27, 2024

Location

Amsterdam

Job Description

Are you a Technical Service Desk Employee and eager to consider a new project?
How about a role at a large company in Amsterdam?

General information

  • Duration:                           First contract is for 6 months with transition to permanent employment
  • No. of working hours:     36 hours per week
  • Location:                            2 days per week in office in Amsterdam (first month fully onsite)
  • Contract type:                  One-man company / payroll

What is the project about?

Do you have ICT training at HBO level, do you already have experience on a support desk resolving customer questions, and are you looking for a new challenge on a dynamic support desk? Do you keep your cool in stressful situations? Then read on because you may be our new colleague!

We are looking for a full-time Technical Service Desk Employee with IT knowledge. As a B2B technology company with a strong focus on innovation and data analysis, we work closely with our customers to grow their business, so we are looking for people who also want to grow. We never stand still. Our company focuses on 2 sectors in the Netherlands: tax and HR. 
 
Responsibilities

  • Handling of all incoming customer contacts by phone and mail according to the one-time fix principle with the aim of increasing customer satisfaction and retention. These questions can be divided into the following areas: Software functional; Software technical; Access online applications and use of this application. 
  • Administration: Link customer questions to the correct account, contact person, categorize by content, and assign them to the right support team or employee. Register actions taken and the result of self-processed customer questions.  
  • Analyzing problems related to customer demand. By means of an analysis of the problems, a technical conclusive answer.
  • Written formulation of technical findings. You maintain intensive contact with your Support and Development colleagues, and you work together on your knowledge of the various modules within Fiscal software.

Job requirements

  • Relevant work/training at HBO level, preferably in ICT.
  • Experience in supporting a software application, Administrative, CRM, Financial or Tax.
  • Experience with the operation of a ‘cloud’ software application in various internet browsers, such as Google Chrome, Edge, Firefox and Safari.
  • Good command of Microsoft operating systems such as Azure.
  • You have good analytical skills, and you are customer-oriented and collegial.
  • Demonstrable experience in the field of customer contact by telephone and e-mail, preferably also via social media.
  • Proficiency in language skills and assessment ability to be able to assess, interpret, categorize, and respond independently or to forward large e-mail messages on content and urgency.
  • Good listening skills to be able to assess, interpret, categorize and respond independently or to transfer the content and urgency of customer telephone questions.
  • Excellent command of the Dutch and English language, spoken and written.
  • Excellent communication with customers and users at an equivalent level.
  • Control of Salesforce is an advantage  
  • Experience with Financial or Fiscal software is a Pre. Experience with AI/Machine Learning/CHAT bots is a Pre.

About the client

The client is a scientific information and analysis company that offers their services and tools worldwide. To ensure that their customers receive the best services and highest quality products, an agile and dynamic atmosphere, while at the same time providing employees with a good work/life balance, is of great importance. That is why the company uses a Flexible Work Policy. Furthermore, diversity and respect are of paramount importance, but also professional growth.

Does this role spark your interest? Then please provide me with your most recent resume and contact details, so that we can discuss this vacancy more detailed by phone!

If you feel this role is not for then please let me know of your wishes. I will then make sure that you will only receive updates on suitable roles from now on.

You can check other job opportunities in our website: https://www.magno-it.nl/Vacancies.aspx/

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Contact

Yulia Gurevich

Email

yulia@magno-it.nl

Contact

Yulia Gurevich

Email

yulia@magno-it.nl