Who is the customer?
The customer is an international financial organisation with this office in Aachen. They have other office locations in Europe. They are most known for delivering payment solutions.
What is the location, department, duration of the project?
You may expect the first contract to be for 3 or 6 months, with option of rolling extensions.
This project requires 40 hours a week. For now remote working will be applicable most likely, once it is possible work on site in Aachen.
As the current team manager is leaving, this vacancy is as a replacement.
Purpose of the job
The Department consists of 12 teams, located in Belgium, Germany, Finland, Luxemburg and The Netherlands. The current vacancy of the team manager is for one of the teams in Germany.
The Contact Center team consists of 10 agents. The team provides 1st line service to Cardholders. The team strives for a high 1st line fix rate and exceeding the customer expectations (SLA) and also learns from the ‘Voice of the Customer’.
As team manager you will be responsible for the team and its results:
What are the main requirements?
Does this role spark your interest? Then please provide me with your most recent resume and contact details (firstname.lastname@example.org or email@example.com), so that we can discuss this vacancy more detailed by phone!